Returns & Refunds
Simple, Fair & Worry-Free Shopping π
At qserkfjiosβ’, we want you to feel confident with every order. This Returns & Refunds Policy explains how Signature Housewares, Inc. handles return requests, exchanges, damaged items, and refunds.
1. Return Window π¦
We accept eligible returns within 30 days from the date your order is delivered.
To qualify for a return, the item must be:
β Unused and in original condition
β Returned with original packaging and tags, when applicable
β Accompanied by proof of purchase, such as an order confirmation or receipt
Items that are used, damaged by the customer, missing packaging, or returned without proof of purchase may not be accepted.
2. How to Start a Return βοΈ
To request a return, please contact us first:
Email: service@kbgallo.com
Once your request is reviewed and approved, we will provide:
β’ Return instructions
β’ Return shipping details
β’ A return shipping label when applicable
Please do not send items back without approval. Unauthorized returns may not be processed.
3. Damaged, Defective, or Wrong Items π οΈ
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or different from what you ordered, contact us promptly so we can review the issue and help arrange a replacement, return, or refund when appropriate.
For faster support, please include your order number and clear photos of the item and packaging.
4. Items That Cannot Be Returned π«
Certain products may not be eligible for return, including:
β’ Perishable goods, such as food or beverages
β’ Customized or personalized products
β’ Gift cards
β’ Final sale, clearance, or promotional items
If you are unsure whether your product qualifies, please contact us before starting a return.
5. Exchanges π
For the fastest exchange process:
- Request a return for the original item
- Follow the approved return instructions
- Place a new order for the replacement item
This helps ensure the new item is processed and shipped as quickly as possible.
6. EU Customer Returns πͺπΊ
For eligible orders shipped to customers in the European Union, you may cancel or return your order within 14 days for any reason.
The item must be:
β Unused
β In original condition
β Returned with original packaging
β Supported by proof of purchase
This right applies in addition to our standard 30-day return policy.
7. Refund Processing π³
After we receive and inspect your returned item, we will notify you regarding the refund status.
If approved:
β’ Refunds are issued to the original payment method
β’ Processing may take up to 10 business days
β’ Your bank or card provider may require additional time to post the refund
If more than 15 business days have passed after your refund approval, please contact us at:
Our Promise π
qserkfjiosβ’ is committed to keeping returns clear, fair, and convenient β because your satisfaction is an important part of every shopping experience.